b)     Tel          01483 715527
c)    Fax          01483 723237
d)    Email       firstname.lastname@example.org
e)     Post        31 Guildford Road, Woking,
Surrey GU22 7QQ
f)     DX           2906 Woking
1.    Please allow 3 working days for us to respond to your enquiry.
2.     If the documents are owned jointly (for example in respect of a joint purchase of property) then we will need all owners to consent to the release of the documents and we will need evidence of identity in respect of all owners. If that is not possible, say because of a dispute between the owners, then we can arrange to produce certified copies of original documents for a fee.
3.     If you have any concerns as to the arrangements for the safekeeping of your Will or title documents, please refer them to Jeremy Bate, the partner at this firm with responsibility for them and this firm's designated complaints-handling partner: email@example.com; 01483 715527.
If we cannot resolve the problem then we will advise you how to refer the matter to the Legal Ombudsman, the body which deals with complaints against lawyers in England and Wales. You may also contact the Legal Ombudsman direct at PO Box 6806, Wolverhampton WV1 9WJ; telephone 0300 555 0333; firstname.lastname@example.org; www.legalombudsman.org.uk. Complaints to the ombudsman must be made within 12 months of the issue arising and no later than 6 months after your last contact with the solicitor or his/her firm.
Updated 3 December 2013
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